Customer Experience Specialist

June 12, 2024

Customer Experience Specialist

Job description

Are you ready to embark on a fulfilling career where you can make a meaningful impact on the lives of patients and healthcare providers? Join our dynamic team at the upcoming contact centre in Krakow, supporting an international client base in Ireland and the USA. 

About our client: 

Our client is dedicated to connecting patients, providers, and caregivers to the right care, at the right time, in the right place. Their commitment leads to exceptional experiences and outcomes for both patients and providers. 

Role Overview: 

As a Customer Experience Specialist, you will play a crucial role in the advanced-level scheduling of patients. Your responsibilities will include coordinating single and multiple complex appointments, resolving patient-related issues, and ensuring seamless communication between patients, physicians, and hospitals. 

Key Responsibilities: 

  • Taking proactive telephone calls from patients and efficiently scheduling appointments with physicians and hospitals. 
  • Conducting a thorough review of patient insurance coverage and benefit eligibility. 
  • Resolving patient requests with empathy and efficiency to ensure a positive experience. 
  • Accurately entering patient data into multiple systems to maintain up-to-date records. 
  • Collaborating with the team to prepare reports and update patient records. 

Candidate Requirements: 

We are looking for individuals who bring more than just skills to the table. If you have the following qualities, you might be the perfect fit: 

  • Fluent English: Ability to communicate effectively, both written and verbal, to a C1 level. 
  • Customer Service Skills: A passion for helping others and ensuring exceptional experiences. 
  • Excellent Communication Skills: Clear and concise communication is key. 
  • Multitasking: Ability to manage multiple tasks and prioritise efficiently. 
  • Computer Literacy: Proficiency in using various systems, with a willingness to learn new ones. 
  • Adaptability: Thrive in an environment with changing processes and procedures. 
  • Teamwork and Collaboration Skills: Work well within a team to achieve common goals. 

If you are excited about making a difference and possess the skills we are looking for, we want to hear from you! Contact Angelika at to explore this exciting opportunity. 

Join us in transforming healthcare and providing exceptional service to our global community! 

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