Digital Service Content Coordinator

February 16, 2024

Digital Service Content Coordinator

Job description

About Our client: Join our client’s dynamic and innovative team in their luxurious offices in Krakow! Our client are on the lookout for a Digital Service Content Coordinator who is passionate about client experience, tech advancements, and the intricate world of fintech regulation. If you’re ready to take ownership of content quality, drive self-service interaction deflection, and thrive in an environment that encourages creative thinking and innovation, then this role is for you. 

Key Responsibilities: 

Content Ownership and Performance: 

  • Take full ownership of content quality and performance. 
  • Define and track key performance indicators (KPIs), including interaction deflection through self-service and content quality ratings. 

Content Strategy and Roadmap: 

  • Develop and manage the content roadmap across various channels, such as Help & Support/Support Hub, chatbot conversation management, in-platform messaging, and predictive engagement. 

Collaboration and Localisation: 

  • Collaborate with stakeholders across the organization to align internal and external content strategies. 
  • Coordinate the localization and translation of non-English language content. 

Guidance and Feedback: 

  • Provide guidance and constructive feedback to content creators and specialists to ensure the achievement of established goals. 

What We’re Looking For: 

  • Curiosity about client experience, rapid tech developments, and fintech regulation. 
  • Confident, creative thinker with a passion for innovation. 
  • Ability to try new ideas and lead the way in creating inspiring experiences. 
  • Strong knowledge of products, platforms, processes, and systems. 
  • Proactive and engaged, with a keen interest in improving the client experience. 
  • Superb written communication skills with the ability to adapt content to cater to clients’ needs and experiences. 
  • Highly data-driven, with the ability to prioritize content improvements based on measurable increases in digital self-service. 
  • Exceptional organizational and stakeholder engagement skills. 
  • Ability to multitask and prioritize in accordance with changing business needs. 
  • Genuine champion of the client, fast learner, and committed to raising the bar. 

The Perks: 

It’s more than just a job! We recognize your talent and ensure you can still have a life – at work and outside of it. Enjoy networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, and extra time off. 

If you are ready to raise the bar with us, please contact Angelika Hetmanczyk at angelika@cfwrecruitment.com . 

Join us and be part of a team that values creativity, innovation, and a commitment to delivering exceptional client experiences! 

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