Head of product design

May 15, 2024

Head of product design

Job description

Establishing a hub of digital design excellence and crafting compelling experiences throughout the client journey is our mission. Across four locations, we’re assembling a team that unites all creative and design talent. In this venture, Digital Experience and Design emerge as a pivotal capability within our creative department, destined to be the center of excellence for digital design. This spans the entire client journey, from public-facing websites to trading platforms and beyond.

As the leader of this capability, your role is crucial. You will inspire and challenge the team to elevate standards, delivering design work that aligns with strategy, brings our brand (and its experience principles) to life, and fosters innovative thinking across the organization. Your position in the leadership team of the creative department is central, and you will be responsible for all digital design output.

We expect a high standard for what defines “good,” and you’ll comfortably provide constructive feedback that motivates individuals and teams to surpass expectations. Confidently, you’ll question work that falls short of meeting our elevated standards.

Skills and experience:

  • You will be a natural communicator, leader and mentor, who delights in challenging teams to deliver world-class work that is not just effective but that is also delightful, and that brings the brand to life in an Intuitive, Transparent, Unified, Open, Immersive and Customised way.
  • You will aslo be:
    • A passionate leader. You will care deeply about the details and you don’t compromise lightly.
    • An advocate. You know good design can move businesses forwards and you will champion WoW that elevate design within the organisation.
    • Organised. You can bring order to chaos and are comfortable working through ambiguity to define a plan that inspires and guides your team.
    • Collaborative. You know that leadership requires influence and that delivering world-class work depends upon bringing people along on the journey; you will be confident in your ability to build strong relationships across the business.
    • Inspiring. You can influence senior stakeholders with confident and clear communications. You can also inspire, challenge and motivate your own team with constructive feedback.
    • Commercially aware. You know design work grounded in the right business strategy is powerful, so you lead teams to understand the business context and to generate work that is commercially effective.
    • A self-starter. You will always take end-to-end ownership of the team’s work, and you will actively uplift the profile of the team.
  • Qualifications:
    • 8+ years experience managing and leading a design and UX team
    • Degree or diploma in marketing, branding or the creative art.
    • Advanced knowledge of Adobe Creative Suite, Figma and other design tools


  • Lead, motivate and inspire a team of Product and UX Designers, to create inspiring experiences that meet, if not exceed, client expectations.
  • Create strong relationships across marketing, technology and product management to help define ways of working and to set the vision and direction for teams. Become a trusted partner for ECM to help deliver work to the highest quality.
  • Nurture and grow a leadership team within Digital Experience and Design and provide growth and development for your leaders and their reports.
  • Raise the visibility of Digital Experience and Design within the marketing department, reporting on progress and celebrating the team’s successes.
  • Actively participate in the leadership of the department building strong and productive relationships with other departemtns and stakeholders.
  • Build the culture of Digital Experience and Design, work with your leads to create a space where excellent design can flourish and where individuals are enabled and empowered to deliver the best work of their careers.
  • Keep close to the work that your team are producing by creating mechanisms for critique, review, sign-off and knowledge sharing. Create forums where ambitions can be raised and work challenged.
  • Manage the team resourcing to efficiently and effectively deliver a balance of strategic initiatives, product team support and ad-hoc requests.
  • Parner with business stakeholders to ensure design is represented at key strategic conversations.


If you think you are the right person for this job, please contact agnieszka@cfwrectuitment.com

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