Our client, a global leader in the financial industry, is seeking a dynamic and innovative Training & Development Manager to join their team. With a rich history dating back almost 50 years, they have consistently been at the forefront of trading and technology, providing investment opportunities across 19 countries. 

Role Overview: As a Training & Development Manager, you will play a pivotal role in shaping the future of our client’s global client servicing teams. This position is an exciting opportunity to lead the development and implementation of a comprehensive training and development strategy, fostering a culture of continuous learning within a dynamic and high-performance environment. 

Key Responsibilities: 

• Strategy Ownership: Develop and execute a long-term training and development strategy aligned with company objectives for global client servicing teams. 
• Team Building: Establish a robust team structure to efficiently meet global servicing T&D requirements, leading a group of enthusiastic trainers. 
• Alignment with Objectives: Align training and development initiatives with company service objectives and KPIs, identifying areas for staff development. 
• Needs Evaluation: Evaluate client servicing training requirements in collaboration with Subject Matter Experts, Specialists, and Senior Leadership to design effective solutions. 
• Strategic Initiatives: Lead strategic training initiatives to develop high-potential staff within Trading Services. 
• Budget Planning: Plan annual training and development budgets, ensuring optimal utilization of allocated resources. 
• Onboarding and Execution: Plan and lead the execution of end-to-end onboarding and service training processes for global teams. 
• Stakeholder Management: Manage internal and external stakeholders to ensure the quality and effectiveness of training programs. 
• Progressive Programs: Oversee progressive training programs such as Advanced Product Test (APT) and Trade Execution Test (TET) across all service departments. 

Key Requirements: 

• Core Values: Demonstrate the company’s core values – champion the client, learn fast together, and raise the bar. 
• Experience: Proven experience in creating, communicating, and implementing effective Training and Development strategies. 
• Leadership: Strong leadership abilities, including managing and leading a training function. 
• Soft Skills: Excellent interpersonal skills, with the ability to coach, mentor, and influence effectively across all employee levels and functions. 

Who We’re Looking For: We seek a curious and creative thinker, passionate about the client experience, technology advancements, and fintech regulation. If you thrive on innovation and want to be part of a dynamic, non-traditional work environment that values individuality and energy, we invite you to join us in raising the bar together. 

How You’ll Grow: Joining us isn’t just about a job; it’s about a career. With endless internal and external learning opportunities, we encourage you to chase opportunities, challenge yourself, and pursue your dreams. As we expand globally, increase revenue growth, and aim to deliver the world’s best trading experience, you’ll be an integral part of our journey. 

Working Model: Embrace our hybrid working model, enjoying the best of both worlds. Diversity, flexibility, and close connections fuel our innovation, and we welcome you to contribute your unique perspective and skills to our inclusive workforce. 

How to Apply: If you are the right fit for this exciting role, please apply here or  reach out to Katarzyna Wojtala at katarzyna@cfwrecruitment.com.