Client Service Change Lead

May 15, 2024

Client Service Change Lead

Job description

Are you a dynamic, creative thinker with a passion for client experience and a keen interest in the fast-paced worlds of technology and fintech regulation? We are seeking a Client Service Change Lead to join our prestigious team based in luxury offices in Krakow. 

About our client: At our client believes in challenging the status quo and creating inspiring experiences. Our Client Experience and Service are at the core of our strategic planning, making them stand out in a dynamic industry. They are not your typical suit-and-tie corporate; they are looking for individuals with the energy and innovation mindset. 

Role Overview: As a Client Service Change Lead, you will play a pivotal role in establishing and developing a best practice framework to drive continuous improvement initiatives within our Client Servicing capability. Your focus will be on achieving our service objectives through deliverables aligned with the Client Service strategy and vision. 

Key Responsibilities: 

  • Prioritize and deliver improvement initiatives across client servicing technology and processes to provide a personalized client experience. 
  • Analyze client and staff feedback to drive strategic decisions for the future of client servicing. 
  • Communicate change through an established framework to empower internal teams and customers. 
  • Collaborate with cross-functional teams, including Client Service Configuration and Digital Servicing teams, to identify improvement areas and prioritize deliveries. 
  • Own the change journey and drive engagement through global communication across different channels. 

Who We’re Looking For: 

  • Curious individuals passionate about client experience, technology developments, and fintech regulation. 
  • Confident, creative thinkers with a knack for innovation. 
  • Previous experience delivering wide-scale change to operational teams is preferred. 
  • Strong written and verbal communication skills, with the confidence to deliver messages to wide audiences across different channels. 
  • Previous experience in Financial Services is preferred. 
  • Strong analytical skills and the ability to adapt systems to measure relevant data effectively. 

What You Can Expect: 

  • A collaborative and dynamic work environment in luxury offices in Krakow. 
  • Opportunities for career growth and development. 
  • Internal and external learning opportunities to support your professional journey. 
  • The chance to be part of a team that is raising the bar in the financial industry. 

How to Apply: If you believe you have the energy and innovation mindset to excel in this role, please contact Katarzyna Wojtala at or reply to this job. 

Join us in shaping the future of client service and experience the excitement of working with a team that values curiosity, innovation, and client satisfaction. 

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