We are seeking experienced Contact Centre Manager.

Location: Luxury Island Resort, Saudi Arabia

About the Resort: Join a prestigious island resort featuring top attractions like a beach club, yacht club, holistic spa, and several luxury hotels, including the first Marriott Autograph Collection in Saudi Arabia. Enjoy easy access to stunning Mediterranean yachting destinations.

Why Join Us?

• Earn Big, Live Free: With a tax-free salary and nearly all living expenses covered, this is a unique chance to save a significant amount of money in a short period. Imagine returning home in 3-5 years and buying your dream home mortgage-free.
• Prestigious Role: This role will enhance your CV and open doors to high-end opportunities in the future.
• Exciting Growth: Join a startup backed by millions of dollars and be part of its growth journey.

Key Responsibilities:

• Develop and implement policies and procedures for the Contact Centre department
  to ensure efficiency and consistency in service delivery.
• Oversee the management of all Contact Centre operations, ensuring a high standard
  of service is always maintained.
• Lead, mentor, and supervise Contact Centre agents and Contact Centre supervisors
  and staff, providing training and development opportunities. • Coordinate closely with other departments to enhance overall guest satisfaction and
  seamless integration of services.
• Analyze guest feedback and service failures to develop strategies for improvement.
• Manage budgets and forecasts for the Contact Centre department, optimizing
  resources and controlling expenditure

Qualifications:

• Proficiency in CRM and sales force.
• Exceptional leadership and interpersonal communication skills, with fluency in
  English; proficiency in Arabic and other languages is advantageous.
• Extensive experience in guest services management, preferably within a luxury
  hospitality environment.
• Strong organizational and strategic planning skills, with a proven ability to
  manage multiple priorities.
• Advanced knowledge of hospitality industry standards and best practices.
• Ability to inspire, motivate, and develop a high-performing team.
• Bachelor’s degree in hospitality management or a related field is highly
  preferred.
• At least 8+ years of experience in management, with significant
  supervisory and managerial experience.

Benefits Package:

• Health insurance
• Paid leave
• Free annual air ticket
• Free transportation
• Spacious, well-equipped housing
• Private, high-standard car (model 2024) with air conditioning
• School expenses for children
• Free air tickets for up to two children
• Net salaries not subject to additional taxes

Application Process:

This opportunity is extremely urgent, and interviews can happen almost immediately. If you are interested in relocating to a luxury island in Saudi Arabia and meet the qualifications, please share your CV or apply now by contacting Klaudia at klaudia@cfwrecruitment.com