Contact Centre Supervisor

July 11, 2024

Contact Centre Supervisor

Job description

We are seeking experienced Contact Centre Supervisor.

Location: Luxury Island Resort, Saudi Arabia

About the Resort: Join a prestigious island resort featuring top attractions like a beach club, yacht club, holistic spa, and several luxury hotels, including the first Marriott Autograph Collection in Saudi Arabia. Enjoy easy access to stunning Mediterranean yachting destinations.

Why Join Us?

  • Earn Big, Live Free: With a tax-free salary and nearly all living expenses covered, this is a unique chance to save a significant amount of money in a short period. Imagine returning home in 3-5 years and buying your dream home mortgage-free.
  • Prestigious Role: This role will enhance your CV and open doors to high-end opportunities in the future.
  • Exciting Growth: Join a startup backed by millions of dollars and be part of its growth journey.

Key Responsibilities:

  • Lead and supervise the Contact Centre team in interacting with guests in a friendly
    and professional manner, making them feel comfortable and valued.
  • Ensure the team engages in active listening with guests, confirming or clarifying information as needed.
  • Ensuring guests have a seamless journey and experience with Contact Centre services.
  • Monitor responses to guest inquiries, special requests, and complaints in a timely
    and professional manner, facilitating appropriate escalations if needed.
  • Ensure the team provides accurate information about facilities, services, and
    amenities available at Sindalah.
  • Maintain calm and effective leadership in high-pressure situations, resolving issues
    or escalating them appropriately.
  • Coordinate with other stakeholders and team members to always ensure a seamless
    guest experience


  • Strong proficiency in CRM and sales force
  • Excellent interpersonal, written, and verbal communication skills, with fluency in English (mandatory) and proficiency inArabic and other languages (preferred).
  • Proven problem-solving and multi-tasking skills, with a track record of successful guest hospitality service.
  • Experience with Microsoft Office Suite and familiarity with ticketing and booking systems.
  • High School Diploma: hospitality certification is a plus.
  • Over 5+ years’ experience within a major hotel group / hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Contact Centre Services

Benefits Package:

  • Health insurance
  • Paid leave
  • Free annual air ticket
  • Free transportation
  • Spacious, well-equipped housing
  • Private, high-standard car (model 2024) with air conditioning
  • School expenses for children
  • Free air tickets for up to two children
  • Net salaries not subject to additional taxes

Application Process:

This opportunity is extremely urgent, and interviews can happen almost immediately. If you are interested in relocating to a luxury island in Saudi Arabia and meet the qualifications, please share your CV or apply now by contacting Klaudia at

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