We are seeking experienced Contact Centre Supervisor.

Location: Luxury Island Resort, Saudi Arabia

About the Resort: Join a prestigious island resort featuring top attractions like a beach club, yacht club, holistic spa, and several luxury hotels, including the first Marriott Autograph Collection in Saudi Arabia. Enjoy easy access to stunning Mediterranean yachting destinations.

Why Join Us?

• Earn Big, Live Free: With a tax-free salary and nearly all living expenses covered, this is a unique chance to save a significant amount of money in a short period. Imagine returning home in 3-5 years and buying your dream home mortgage-free.
• Prestigious Role: This role will enhance your CV and open doors to high-end opportunities in the future.
• Exciting Growth: Join a startup backed by millions of dollars and be part of its growth journey.

Key Responsibilities:

• Lead and supervise the Contact Centre team in interacting with guests in a friendly
  and professional manner, making them feel comfortable and valued.
• Ensure the team engages in active listening with guests, confirming or clarifying information as needed.
• Ensuring guests have a seamless journey and experience with Contact Centre services.
• Monitor responses to guest inquiries, special requests, and complaints in a timely
  and professional manner, facilitating appropriate escalations if needed.
• Ensure the team provides accurate information about facilities, services, and
  amenities available at Sindalah.
• Maintain calm and effective leadership in high-pressure situations, resolving issues
  or escalating them appropriately.
• Coordinate with other stakeholders and team members to always ensure a seamless
  guest experience

Qualifications:

• Strong proficiency in CRM and sales force
• Excellent interpersonal, written, and verbal communication skills, with fluency in English (mandatory) and proficiency inArabic and other languages (preferred).
• Proven problem-solving and multi-tasking skills, with a track record of successful guest hospitality service.
• Experience with Microsoft Office Suite and familiarity with ticketing and booking systems.
• High School Diploma: hospitality certification is a plus.
• Over 5+ years’ experience within a major hotel group / hotel management company in the capacity of Guest Services Customer Service or Hotel Front Desk/Contact Centre Services

Benefits Package:

• Health insurance
• Paid leave
• Free annual air ticket
• Free transportation
• Spacious, well-equipped housing
• Private, high-standard car (model 2024) with air conditioning
• School expenses for children
• Free air tickets for up to two children
• Net salaries not subject to additional taxes

Application Process:

This opportunity is extremely urgent, and interviews can happen almost immediately. If you are interested in relocating to a luxury island in Saudi Arabia and meet the qualifications, please share your CV or apply now by contacting Klaudia at klaudia@cfwrecruitment.com